About Peak

General information

• What is Peak?
• Free vs Pro
• Advanced Training

Premium version

• What is Peak Pro?
• What is the Family Plan?
• Adding member to Family Plan

Account and settings

Account issues

• Edit account details
• Login issues
• Forgotten password
• Change email address

Settings menu

• Edit settings
• Social feature
• Colourblind or dyslexic
• Disable sound
• Change language
• Training reminders

Create or delete an account

• How do I delete my account?
• How do I create a new account?

Payment questions

How to cancel a subscription

• Cancel subscription paid via website
• Cancel subscription paid via Google Play
• Cancel subscription paid via iTunes

Cannot access purchase

• Purchase not received
• Already upgraded an account

Issues while buying Pro

• Discount link doesn't work
• Phone crashed during purchase

I can't access my Pro account

• Pro purchase not activated
• I can't access Pro on a new device

Known Issues

Game missing on iOS

• Language games missing

Problems with Grow on Android

• Keyboard only when playing Grow

My Brain Map is smaller

• Brain Map is suddenly smaller

App crashes / freezes up

• Peak crashes / freezes up

Referral issues

• I invited a friend but didn't get Pro

Jump Control

• My device has touch restrictions
• Jump Control behaves erratically

Game tips & scoring

Issues with Scoring & Stats

• Scores don't show up
• Progression missing

General explanations

• How do ranks work?
• How to interpret stats
• What is Brain Score?

Language games

• Some words not accepted
• Word Pairs issues

Game-specific questions

• Grey cards in Must Sort
• Stop sign in Must Sort
• '!' in Low Pop

Game instructions

• Repeat game instructions

Terms & Conditions

Terms & Conditions

• Where can I find your terms and conditions?

Contact other Peak departments

Press

• Press

Work with Peak

• Contact the science team
• Apply for a job at Peak