I purchased Peak Pro/a Family Plan/an Advanced Training module but this was not delivered on my account and I can only access the free version of the app. What happened?
If your payment went through without a hitch and you did not receive any error messages, this might simply be a delivery issue. Please try to restore your purchase by opening Peak, tapping on the 'Me' tab, (then on 'View and edit profile' on iOS) then scroll down and tap on "Restore purchase."
If you receive an error message warning you that "this account has already been used to upgrade another Peak account", please go to the Help menu in the sidebar of the app and get in touch with our support team via this screen with a clear description of your problem (including the error message you just received).
This issue usually happens if you had an account with us in the past at some point or you accidentally created a new account instead of logging back into your old account with the correct email address or login option. When you get in touch with us we will be able to fix this for you!